Terms of Usage

Last updated: January 2024

1. Getting Started

1.1 Account Setup

• Download the Geotten app from official app stores only
• Register using your institutional email address
• Complete biometric enrollment (fingerprint and/or face recognition)
• Verify your account through the email confirmation link
• Ensure your device has location services enabled

1.2 Device Requirements

• iOS 12.0+ or Android 8.0+ operating system
• Biometric sensor (fingerprint scanner or Face ID/facial recognition)
• GPS capability and location services
• Stable internet connection (WiFi or cellular data)
• Minimum 100MB free storage space

2. Proper Usage Guidelines

2.1 Attendance Marking

• Be Present: Only mark attendance when physically present at the designated location
• Use Your Own Device: Always use your personal device and biometric data
• Mark Promptly: Mark attendance within the specified time window
• One Session Per Person: Each person should mark their own attendance
• Follow Instructions: Complete all required steps in the attendance process

2.2 Biometric Authentication

• Ensure your fingers are clean and dry for fingerprint scanning
• Position your face properly for facial recognition
• Use the same finger/face that you registered during setup
• Re-enroll biometrics if you experience consistent failures
• Contact support if biometric authentication repeatedly fails

2.3 Location Services

• Keep location services enabled for the Geotten app
• Ensure you're within the designated attendance area
• Move to an area with better GPS signal if location detection fails
• Do not use VPN or location spoofing tools
• Report location accuracy issues to your institution

3. Best Practices

3.1 Security

• Keep your app updated to the latest version
• Use a strong device lock screen (PIN, password, or biometric)
• Log out from shared or public devices
• Report suspicious activity immediately
• Never share your login credentials

3.2 Performance Optimization

• Close other apps before marking attendance for better performance
• Ensure sufficient battery level (at least 20%)
• Use WiFi when available for faster data transmission
• Clear app cache if experiencing performance issues
• Restart the app if it becomes unresponsive

4. Troubleshooting Common Issues

4.1 Biometric Recognition Problems

• Clean Sensor: Wipe fingerprint sensor or camera lens
• Proper Positioning: Follow on-screen guidance for finger/face placement
• Lighting: Ensure adequate lighting for facial recognition
• Re-enrollment: Delete and re-add biometric data if issues persist

4.2 Location Detection Issues

• GPS Signal: Move to an open area with clear sky view
• Location Services: Verify location permissions are granted
• Network Connection: Ensure stable internet connectivity
• App Restart: Close and reopen the app to refresh location

4.3 Connectivity Problems

• Network Check: Verify internet connection is working
• Server Status: Check if Geotten services are operational
• Offline Mode: Use offline attendance marking if available
• Sync Later: Data will sync automatically when connection is restored

5. Prohibited Usage

6. Data Usage and Privacy

6.1 Data Collection

• Geotten collects only necessary data for attendance tracking
• Biometric data is encrypted and stored securely
• Location data is used only during attendance sessions
• Personal information is shared only with your institution

6.2 Data Rights

• You can request access to your personal data
• You can request correction of inaccurate information
• You can request deletion of your account and data
• You can export your attendance history

7. Support and Assistance

7.1 Getting Help

• In-App Help: Access help section within the app
• FAQ: Check frequently asked questions on our website
• Email Support: Contact support@geotten.com
• Phone Support: Call +1 (555) 123-4567
• Institution Support: Contact your institution's IT department

7.2 Reporting Issues

• Report technical issues through the app's feedback feature
• Include device information and error messages
• Provide steps to reproduce the problem
• Report security concerns immediately

8. Updates and Maintenance

• Keep the app updated to the latest version
• Enable automatic updates for security patches
• Be aware of scheduled maintenance windows
• Check announcements for service updates